stylish - functional - affordable - successful

FAQ’s

How Do I Contact You?

You are welcome to phone Elizabeth Richardson in Australia on 0459 675251 or send an email through the contact page.

What Are Your Skills And Qualifications?

Actually, no one has ever asked me this question directly as many clients are referred by friends, but before I teach the build your own website classes I always admit I have never has any formal training in either I.T. or website building. BUT, what I did do was to work with my son on a daily basis for 12 months (who is a proficient website builder and skilled photoshop user), and we built website after website until I can no longer count them. Several of my websites started earning me money in advertising revenue quite quickly and to this day provide a fabulous passive income. My skills are related to successful experience with internet marketing, graphic design, advertising on the internet, website design and professional business photography.

Can I See Some REAL Testimonials

You’ll find testimonials here and on the front page of this website along with relevant website details.

What Do I Need To Do To Have A Website Constructed For Me?

ON THE GOLD COAST IN QUEENSLAND – I currently live on Marine Parade in Labrador, so if you live on the Gold Coast or even up as far as Brisbane, it’s easy to arrange a meeting in person to discuss your requirements and assess how we can best assist you.

IN SOUTH GIPPSLAND VICTORIA – For clients back in my home region of South Gippsland or those anywhere across the globe, I’m happy to make contact over the phone or via email.

WHAT HAPPENS NEXT – After the initial consultation, you will receive a written quote within 24 hours detailing our commitment to you. You are free to accept or decline the quote. Whatever you choose, we wish you well … by the way, even if you do accept the quote, you are not under any obligation to purchase the finished website because if I am inspired to do your project …

I provide a NO-DEPOSIT SATISFACTION GUARANTEE …
but ownership of the website will only transfer to you once the price has been paid in full.

What About A Domain Name And Website Hosting?

If you are planning a new website, we prefer to register the domain name on your behalf and arrange website hosting as part of the quote. Our website hosting provider gives us excellent prices and we can pass these savings on to you. Of course, if you wish to register and organize your own domain name and hosting, that is completely OK too and we’ll even assist you if required.

How Much Are The Annual Charges For Website Hosting?

Because we regularly deal with website hosting providers, our PRICES are the best you will find anywhere. Ongoing costs to host and renew your domain name are generally LESS than $60 Australian per year.

How Much Does A Website Cost To Build?

You can find a very general outline of what a website might cost, at Website Prices, but it is only given as a guide. A free consultation will always provide you with a proper estimate or firm quote.

How Can I Best Explain What I Want My Website To Look Like?

When you meet with us …

    • bring with you any photographs/logos/images/brochures that are relevant to your business,
    • jot down the features you might like to have (photo albums, picture galleries, order forms, shopping cart, booking forms, downloadable products, online store, discount vouchers etc),
    • write down the ‘www’ addresses of any websites you particularly like and bring them with you,
    • you may like to answer these questions to help you get clearer about what you want too.

Providing these details will greatly assist in knowing what you are trying to achieve.

How Do I Know My Website Will Be Found By The Search Engines?

Just having a website alone does not guarantee that you will be found by anyone at all, so it is vital that you also decide what keywords you want your website to be optimized for. These are words or phrases most people would type into a search box to find what you are providing. Our design packages always includes using your keywords in the most effective places, providing you with a sitemap for your website and automatically submitting it to the major search engines. As part of our service, we generally make a list of other recommendations as well, to ensure you have the best possible chance of online success.

What If I Don’t Like The Design?

Don’t worry! We’ll continue to work with you until you are totally happy and remember, you are NOT under any obligation to purchase the website we have designed for you until that time.

What If I Want Something Changed? We always expect there to be a few changes to the overall design, and we will work with you to make sure that the final design is what you want. Once you have approved the completed website though, any future maintenance or alterations are generally charged at $80 per hour or $300 per day.

What About The Content For The Website?

If there is something already in writing, you can email it in a ‘Word’ or ‘Notepad’ document. We prefer to get the text in a digital format as this saves us time having to manually input the text.

What If I Don’t Have Much Content Written?

That’s fine too. We are very experienced with writing effective and professional website copy for all types of industries (this will be reflected in the quote), and we can also rewrite your own words to make them more compelling. In fact, most of our work is done like this. Bear in mind that if your website is to do well in search engines it needs to have informative and relevant text on each page.
IMPORTANT NOTE: It is vital that your website contains mainly original content. Do NOT copy and paste the same words from one website to another as it could be penalized under googles ‘duplicate content‘ policy as well as breaching copyright laws.

What About Pictures, Logos, Images And Photographs?

If you already have pictures, they can be sent by email, uploaded to a free photo sharing site like Flickr or posted to us on a CD. If you don’t have the images in a digital format, then we are able to scan your photographs, although the quality of scanned images may not be quite as good they are often still really useful.

What If I Don’t Have Any Pictures?

That’s fine too.

If you live in SOUTH GIPPSLAND, we already have an enormous store of quality local photographs. Some can be viewed on the South Gippsland Website or the BIGGER Lifegames Photography website. We can also search for any extra photographs or images that may be required.

If you live on THE GOLD COAST, we also have a rather large store of quality local photos here on Australia Gold Coast Photo Galleries and Gold Coast Pictures

What About Image Copyright?

Please be aware that we cannot use other people’s images without their permission. This is for your protection as image companies do not sue designers for copyright infringement, they sue the website owner! If you do not have your own images, we can either arrange for a photographer or source some suitable images ourselves.

EXTRA BONUS FOR LOCALS: Gold Coast residents have the added advantage of one onsite photography shoot free of charge. Our images always remain copyright to us and are only able to be used for the website we construct for you unless further permission is granted.

Will My Website Be Fast-Loading?

We understand the importance of having a quick loading website. Most web surfers sum up a site in the first 6 – 10 seconds. We make sure all of our websites are coded for quickest possible loading and that all images are compressed as far as possible without reducing quality.

How Quickly Can I Get My Website Online?

We generally get most business websites designed and online within one or two weeks, a splash page is generally an overnight job, especially if we have all the website content from the start. One of the main things that holds up the design process is content, so the quicker you can get all the content (written information, contact details and relevant quality pictures) to us the quicker we can get the website online.

Are There Any Other Factors That Could Delay My Website?

If you already have web hosting with another company and you are transferring over the domain from them, then there may be a few administrative delays which are beyond our control.

If you require an Australian Domain Name the domain registrar needs to approve the initial application – that can take up to three days. If you already use an Australian based hosting company, that also has a tendency to slow things down. We prefer to have ALL our websites hosted offshore, in the U.S.A. or the U.K.

Why Do You Use Offshore Hosting Companies?

It’s a pity, but at this point, Australian hosting companies have a poor reputation for customer support and after hours assistance. Even though we would like to support our own country, the building of a website can be delayed an extra week just by using Australian Hosting Companies … no matter what is written in their service guarantee. You only need to do a google search to read complaints. Please note, this situation is improving and we’re now working closely with one quite good Australian hosting company for clients who prefer.

What If I’m Not Happy With The Finished Design?

This hasn’t happened yet! We tend to develop a fairly close working relationship and quick understanding of your needs and make sure the design heads in the right direction.

How Far Up The Search Engine Listings Will My Website Be?

Most website designers are proficient at building websites, not necessarily at promotions, marketing and Search Engine Optimization. In this situation, we pride ourselves in the ability to assist your website to be recognized quickly on google searches, by implementing a few simple procedures. But basically, the rest depends on the amount of promotional work you do yourself! The truth is, that in most fields of business there are so many websites vying for position in the top or search engine listings that many will never be seen. At the completion of the project, we do however provide some clear recommendations that will give your website the best possible chance to be successful. Running an initial google adwords campaign is high on our list of successful and recommended practices.

What If I Need To Update My Content After The Website Is Finished?

When the construction of the website is complete, small updates (for example the addition or replacement of a paragraph of text, an image to a page, or changing an address or phone number) are free of charge. However if your website needs updating regularly (on a monthly basis or more often) you could consider negotiating a maintenance contract with us.

Can I Update My Own Content?

We actually encourage you to take charge of your own website. There are already too many neglected and outdated websites on the Internet. All our websites are designed with a Content Management System (CMS) which allows you to update pages and images simply by logging into an online administration area within your website. This can be done from any computer, anywhere in the world. Some basic training on how to administer your own website, is also given as part of our service to you, or you can opt to join the build your own website classes on the Gold Coast each term.

What If I Accidentally Make Mistakes While I’m Updating My Website?

That’s OK. We install a backup system, which saves a copy of your website (as often as required, daily, weekly, monthly), in case of problems just like this.

Will My Website Be Outdated In A Few Years?

The Internet is a rapidly moving industry. Your design may become outdated just as shop-fittings and clothing change with certain fashion trends. Technologically, we make sure you’re kept up to date by installing an easy to use automated system that notifies you when updates are available. The platform we use also has easy to change themes. (Several of my personal websites have used the same theme for 7 years and this one here has had three dramatic design changes in the same amount of time).

How Do I Contact You?

You are welcome to phone Elizabeth Richardson in Australia on 0459 675251 or send an email through the contact page.

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